Overview
At Mohila LLC, we strive to provide our customers with products they love and a shopping experience they can trust. However, we understand that sometimes things don’t go as planned. Whether it’s a product that didn’t meet your expectations or an item that arrived damaged, we’re here to make the return and refund process as simple and stress-free as possible. Below you’ll find our detailed policies regarding returns, refunds, exchanges, and more.
Returns
- Eligibility: You have 30 calendar days to return an item from the date of receipt. The item must be unused, in the same condition you received it, and in its original packaging. Certain items, such as perishable goods, intimate or sanitary products, and items marked as non-returnable, cannot be returned.
- Process: Contact our customer service at [insert email] to initiate a return. Provide your order number and details about the product. We will issue a Return Authorization Number and instructions for sending your item back.
- Shipping Costs: Return shipping costs are the responsibility of the customer and are non-refundable unless the return is due to our error or a defective product.
Refunds
- Processing Refunds: Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.
- Partial Refunds: Partial refunds may apply if the item is not in its original condition, damaged, or missing parts due to our error. Late returns may also be subject to partial refunds.
- Sale Items: Only regular-priced items are eligible for refunds. Sale items are non-refundable unless defective or damaged upon arrival.
Exchanges
- Defective or Damaged Items: We will replace items if they are defective or damaged. Contact us within 7 days of receipt for an exchange. If a replacement is unavailable, a refund or similar value replacement will be offered.
- Process: For exchanges, contact customer service with your order details. We will cover shipping costs for the exchange of defective or damaged items.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (e.g., food)
- Intimate or sanitary products (e.g., underwear)
- Hazardous materials or flammable liquids
- Gift cards
- Downloadable software
- Some health and personal care items
Contact Us
For any questions regarding our Refund & Return Policy, reach out to us at info@mohilallc.com or call [insert phone number]. We’re here to help ensure your experience with Mohila LLC is smooth and satisfactory.
Thanks
Thank you for choosing Mohila LLC!